FAQ

1- What are your shipping rates?

We offer very competitive shipping rates that decrease with volume. Rate vary between countries so please review your payment information at checkout.

P.S. Minimum shipping weight is 1kg or 2.2lb. The second Kg is usually the cheapest. For example, if 1kg is shipped for 35USD, 2kg are shipped for 36USD i.e the second Kg is almost free and the shipping cost per each kg becomes 18USD.

2- Who is your carrier?

We ship via DHL only as of December 2024.

3- Where do you deliver?

We are currently delivering the Australia, USA, Canada, UAE, Qatar, Kuwait, and Jordan. We will add new destination as soon as we become ready to serve additional countries.

4- Is there a minimum and maximum quantity to order?

Not at all, you can ship as little as 1kg and as much as 50kg and more (as long as you are familiar with your customs requirements, sometimes large quantities above 50kg requires import permit.)

Due to new regulations in several European Union countries prohibiting the import of food products from the Middle East, we’ve had to permanently suspend all deliveries to Europe.

5- Which payment method do you accept?

We accept credit cards online payments only including PayPal.

6- What is your payment gateway and how secure is it?

We collect payments through 2CO now Verifone (please check 2checout.com) which is an international payment service that is 100% secure. Upon reaching the payment stage you will be redirected to 2CO payment page to complete your purchase.

7- Net weight VS Gross weight

Because shipping companies charge by kilograms/volume, any product weight will be calculated including all packaging related. 1kg includes the real product, the outer pack and the box. Otherwise, if the shipping weight is exceeded you will be charged an additional kilogram and this is what we make sure doesn't happen.

8 - Do you deliver chocolate?

Due to recurring shipping challenges and sensitivities, we've made the decision to stop offering chocolate altogether.

9 - I want the original pack!

We do the repacking for specific products for the purpose of increasing protection or to save on packaging weight thus shipping cost. If you wish to receive with the original package please mention this in the comment box on the checkout page. 

10- Where are you located?

We are located in Tripoli-Lebanon. We outsource most of our products from the north but some of our products come from different regions in Lebanon.